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We are working with a company that’s making a difference in the MedTech industry. They are building a secure asynchronous communication platform that saves time and helps people’s lives. How many times have you wasted an entire lunch break waiting on hold to speak to a medical professional? This platform connects patients with doctors instantly and gives doctors more time with patient care, allowing them to respond to medical enquiries using text in realtime without the dependencies of long lunchtime phone queues. Having recently pivoted to TeleHealth after introducing a video calling feature, there are inundated areas of the product that need a focus whilst the core is optimised. They are working towards 100% automation and are focusing on improving customer satisfaction whilst also streamlining processes.
In a department comprising of 3 scrum teams, you will make up the 6th person working on their messaging platform alongside the Engineering Manager, Backend, 2 Frontend and QA Engineers. Your responsibilities will include designing backend systems and contribute towards discussions around future feature implementation. Within the asynchronous messaging platform, the aim is to work on better-automated responses, inbox filtering and over performance optimisation. As they onboard larger practices, they need to figure out how to send messages to the appropriate people based on locations and reason why people would need medical advice etc. In a SaaS environment, how can we cost optimise whilst maintaining customer satisfaction?