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Senior Customer Success Manager #

Senior Customer Success Manager

Amsterdam City Centre

Orange Quarter have recently partnered with a fast-growing tech start-up who have developed a new online automation platform that is disturbing their industry massively and is sold in over 30 countries and used by tens of thousands of businesses worldwide. We are looking for a Senior Customer Success Manager  who can take the department to the next level by offering better customer service and by implementing new automated tools, with a bit of finesse! 

The Role:

They’re looking for a CSM Lead that has a natural drive for SaaS products, technology and always puts the customer first!

  • Do you have experience in managing and optimizing a CSM/support department?
  • Are you comfortable in setting-up new systems and managing processes such as a retention program?
  • Do you have affinity and/or experience with the implementation of a SaaS product?
  • Do you have the natural ability to convince and speak positively on the phone?
  • Are you comfortable being the spider in the web between, sales, customers and IT?
  • Do you have experience with technical products such as Wi-Fi hardware?
  • Are you a real problem solver?

The Ideal Candidate:

  • Minimum 4 years experience in customer support, with a focus on customer success
  • Languages: Fluent in English is a must. Fluent in Dutch is preferred and more languages are always a plus
  • You’re a self-starter that always seeks for more to do
  • You can work Ad Hoc, and are a true multitasker
  • Proven experience with phone and e-mail support, a true motivator
  • Good technical background or affinity with technology in general
  • You have perfect problem-solving skills
  • You’re available full-time

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