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We are working with a company that’s making a difference in the MedTech industry. They are building a secure asynchronous communication platform that saves time and helps people’s lives. How many times have you wasted an entire lunch break waiting on hold to speak to a medical professional? This platform connects patients with doctors instantly and gives doctors more time with patient care, allowing them to respond to medical enquiries using text in realtime without the dependencies of long lunchtime phone queues. Having recently pivoted to TeleHealth after introducing a video calling feature, there are inundated areas of the product that need a focus whilst the core is optimised. They are working towards 100% automation and are focusing on improving customer satisfaction whilst also streamlining processes.
Your responsibilities will include designing frontend systems and contributing to discussions around future feature implementation. They need to improve their Frontend muscle and want someone who is open to having a voice on why things should be done. Within the asynchronous messaging platform, the aim is to work on better-automated responses, inbox filtering, and over-performance optimization. As they onboard larger practices, they need to figure out how to send messages to the appropriate people based on locations and reasons why people would need medical advice, etc.
In a SaaS environment, how can we cost optimize whilst maintaining customer satisfaction?